TERMS OF SERVICE AGREEMENT 

The following Terms of Service (the “Agreement”) is effective at the time of enrolment. 

BETWEEN: Systemise Fulfilment (the “Service Provider”), a corporation organised and existing under the laws of the United Kingdom with its head office located:

Unit 7 Sterling Business Park
Park Farm Road
Foxhills Industrial Estate
Scunthorpe
Dn15 8QP

(All locations within our Franchise Operations)

AND:           

You, the client enrolling into our service. 

WHEREAS, the Service Provider is in the business of operations of products and logistics services relating to FBA, 3PL, & 3rd Party Customers. 

WHEREAS, this Agreement contains the Service Provider’s terms of engagement:

NOW, THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties hereto, intending, to be legally bound, agree as follows: 

• SERVICES PROVIDED

Service Provider is prepared to provide the following services to the client: 

Pay As You Ship Partnership:

1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify client in the event of error on supplier behalf. 
2. 30 days of free storage of the products. 
3. The client is responsible for the shipment creation.
4. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
5. Preparation & Shipment of products after labels have been received. 
6. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
7. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 

Silver Partnership:

1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify client in the event of error on supplier behalf. 
2. 30 days of free storage of the products. 
3. The client is responsible for the shipment creation.
4. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
5. Preparation & Shipment of products after labels have been received. 
6. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
7. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 

Gold Partnership:

1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify client in the event of error on supplier behalf. 
2. 30 days of free storage of the products. 
3. The service provider is responsible for the shipment creation.
4. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
5. Preparation & Shipment of products after labels have been received. 
6. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
7. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. .

  Platinum Partnership: 

1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify clients in the event of error on supplier behalf. 
2. 30 days of free storage of the products. 
3. The service provider location is responsible for the shipment creation for the client.
4. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
5. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
6. Service provider communication with client is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 
7. Four bonus sourcing lists supplies up to thirty two leads per weekday.
8. Free mastermind entry.
9. Quarterly Business Strategy sessions.
10. 30 days access to online arbitrage mastery. 

Forwarding Service:

1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify clients in the event of error on supplier behalf. 
2. 30 days of free storage of the packages. 
3. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
4. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
5. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 
6. The client is responsible for all shipping costs with chosen couriers and collection of all orders from the warehouse locations.  

FBM Service: 

1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify clients in the event of error on supplier behalf. 
2. 30 days of free storage of the products. 
3. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
4. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
5. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 
6. The client is responsible for all shipping costs with chosen couriers and collection of all orders from the warehouse locations. 
7. Free mastermind entry.
8. Quarterly Business Strategy sessions.
9. 30 days access to online arbitrage mastery.

• RESPONSIBILITY 
  
  
• Service Provider is not responsible for orders not delivered to the warehouse. The supplier has responsibility. 
• Service Providers are not responsible for damages when shipments are taken by UPS and on route to Amazon.
• Obvious product discrepancies will be highlighted during quality control. Service Providers cannot be held responsible if products are not 100% as described on Amazon due to Client’s sourcing and the store’s delivery.
• Service Provider is not responsible for the products and goods sold by the client. The client is responsible for all legal obligations in the marketplace. The service provider is not involved in anyway and therefore not liable for any products/goods sold. 
• Service Provider is not responsible or liable for any sourcing list products and the quality control of these. The client accepts full responsibility for what they choose to purchase. Service provide will always contribute the best possible to support but the final decision and ownership of purchasing decisions are on the client.   
• In the event of cancellation of Client's account, you have 30 days to remove all products and after this period, the Service Provider will appropriately dispose of the goods. For example, donating to Charities etc. 
• In the event of issues with products, the Service Provider will give instruction on the required actions. After 30 days of inaction, or no response, the Service Provider will appropriately dispose of the goods. For example, donating to Charities etc. 
  
  
• CALCULATION OF FEES AND OTHER CHARGES
  
  

1. Fees of this professional service will be:

 Pay As You Ship Partnership:

1. A One Time £97 + VAT sign up fee.
2. Charge of £1 + VAT per unit for 1 set of materials. 1 polybag, 1 bubble wrap, 1 label. Additional £1 + VAT per unit charged for optional client requested additional materials. 
3. Charge of £2.50 + VAT for each box used to ship client products. 
4. Charge of £1.50 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the £1 + VAT per unit is charged for the preparation and additional materials charge is applicable. 
5. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
6. Charge of £1 + VAT per unit after storage period is exceeded. 

Silver Partnership:

1. A One Time Sign Up Fee Of £97 + VAT
2. A monthly membership fee of £50 + VAT paid on the same day each month automatically at the time of enrolment. 
3. Charge of 80p + VAT per unit for 1 set of materials. 1 polybag, 1 bubble wrap, 1 label. Additional 80p + VAT per unit charged for optional client requested additional materials. 
4. Charge of £2.50 + VAT for each box used to ship client products. 
5. Charge of £1.50 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the 80p + VAT per unit is charged for the preparation and additional materials charge is applicable. 
6. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
7. Charge of 75p + VAT per unit after storage period is exceeded. 

 Gold Partnership: 

1. A monthly membership fee of £120 + VAT paid on the same day each month automatically at the time of enrolment. 
2. Charge of 60p + VAT per unit for 1 set of materials. 1 polybag, 1 bubble wrap, 1 label. Additional 60p + VAT per unit charged for optional client requested additional materials. 
3. Charge of £2.50 + VAT for each box used to ship client products. 
4. Charge of £1 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the 60p + VAT per unit is charged for the preparation and additional materials charge is applicable. 
5. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
6. Charge of 50p + VAT per unit after storage period is exceeded. 

  Platinum Partnership: 

1. A monthly membership fee of £200 + VAT paid on the same day each month automatically at the time of enrolment. 
2. Charge of 50p + VAT per unit for 1 set of materials. 1 polybag, 1 bubble wrap, 1 label. Additional 50p + VAT per unit charged for optional client requested additional materials. 
3. Charge of £2.50 + VAT for each box used to ship client products. 
4. Charge of £1 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the 50p + VAT per unit is charged for the preparation and additional materials charge is applicable. 
5. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
6. Charge of 50p + VAT per unit after storage period is exceeded.  

FBA Pallets:

1. Only Platinum Clients are eligible for Pallet Shipments. A monthly membership fee of £200 + VAT paid on the same day each month automatically at the time of enrolment. 
2. Charge of 50p + VAT per unit for 1 set of materials. 1 polybag, 1 bubble wrap, 1 label. Additional 50p + VAT per unit charged for optional client requested additional materials. 
3. Charge of 60p + VAT per case label.
4. Charge of £1 + VAT for each new case box used. 
5. Charge of £12 + VAT for each pallet completed for pallet wrapping and 4 pallet labels. 
6. The client is responsible for the charges for the chosen carrier to deliver the pallets to Amazon’s Fulfilment Centers.
7. Before any bill is sent to Client, the Service Provider responsible for the matter will review it to ensure that fees and other charges are appropriate.   

Forwarding Service:

1. A One Time Sign Up Fee Of £47 + VAT.
2. A monthly membership fee of £9.95 + VAT paid on the same day each month automatically at the time of enrolment. 
3. Charge of £4 + VAT per simple package shipped (simple forwarding - application of shipping label).
4. Charge of £6 + VAT per complex package shipped (complex forwarding - just putting items into new box without inspection).
5. If in-depth inspection is required for items to be forwarded, this will be covered in a full membership plan and charged per unit. Not covered by forwarding. 
6. Charge of £1 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon at the membership pricing.
7. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
8. Charge of £4 + VAT per unit after storage period is exceeded. Forwarding is 30 days free storage.
9. Forwarding invoice to be settled by client before shipment is picked up outbound by carrier leaving warehouse.  
10. Forwarding charges apply for all packages after inbound delivery. This means either forwarding to Amazon FBA or forwarding to any other location (This includes collection of packages by any carrier)

• ADDITIONAL CHARGES
  
  1. Items will be subject to review that are heavy items at above 3kg, large items at above 30cm, high valued items at above £50 sell for price, or bespoke / complex preparation requirement. Please speak to us about your requirements. 
  2. Payment by card checkout link maybe given as option if requested. A processing fee of 2.5% will apply (subject to change)
  3. .
  4. If service provider processors units for clients through inbound and processing but for a reason that the item is not shipped, requested by client, issue with item etc, the units will still be charged at membership pricing.
  5. If client requests service provider to conduct a deep investigation into inbound orders, service provider will add an additional charge starting at £5 + VAT. 
• Inbound charge of £30 + VAT will incur if inbound pallet orders arrive without order details / having to hand remove all packages due to company not fit for correct unloading with a forklift/pallet stacker. 
• Inbound delays including Orders not on mastersheets or ASINs not listed on Amazon will be subject to a £1 + VAT charge. This is the same as Amazon Returns as the Service Provider must take the time to send photos / messages to remind Clients to follow processing systems. If no progress in resolving these delays is experienced, the Service Provider will subject the client a "delay charge". This could be in the form of pause of shipments, or direct invoices being generated. This will start from £10 + VAT
   
• BILLING ARRANGEMENTS & NON PAYMENT 
  

1. Invoicing occurs at the beginning of each month with the description of work performed during the previous month. 
2. Invoices are payable within 14 days of the date of the invoice. 
3. In the event of no payment received, the Service Provider will pause all shipments until invoice is settled. 
4. If payments are not received by due date, a late payment charge of £10 will occur. 
5. In the event of a Partner of our service being within 1 month of our service and first period of work amounts to over £500 within the first invoice, the service will generate this invoice to be settled prior to the release of the shipment. 
6. Monthly memberships payments are applicable for payment even in the event zero use of our service. Example, in gym memberships, you are applicable to pay even if you do not go to the gym. Notice period for downgrades and cancellations are applicable.  

• REQUEST FOR FEE DETAILS & REMAINING WORK ESTIMATE
  
  Service Provider will provide upon request the itemised details of the work, fees, and costs incurred so far and an estimate of the work, fees, and costs payable to complete the matter.  
  
  
• TERMINATION BY CLIENT

1. Clients may terminate this agreement by giving the Service Provider a written notice 30 days before and will be liable for all work fees incurred up to that time. If a client does not provide such a notice, they will be obliged to pay all fees for work done and for other charges incurred. 
2. After cancellation of Client's account, you have 30 days to remove all products and after this period, the Service Provider will appropriately dispose of the goods. For example, donating to Charities etc.  

• TERMINATION BY SERVICE PROVIDER

Service Provider may terminate this agreement and stop acting for client if:  

1. Client does not comply with this Agreement. 
2. Service Provider forms the opinion, on reasonable grounds, that mutual confidence and trust do not exist between both parties. 
3. If Client does not ship any products in 30 days period. 
4. Service Provider believes on reasonable grounds that, by continuing to act for Client, it may breach the professional conduct rules which are binding upon professionals in the industry.

• BONUSES, INCENTIVES, REWARD SCHEMES & LOYALTY PROGRAMS 

Service Provider is in control of any new program that it decides to offer clients. 

1. Service provider can change, remove and modify these at any time.
2. No scheme can be used in conjunction with each other resulting in compounded discounts and benefits. 
3. If bonuses are not used, these cannot be backed up to previous time periods. If you miss Q1's bonus for example, you cannot use 2 sets in Q2. 
4. Platinum Clients can utilise a 5 for 4 unit offer once a quarter where Q1 is Jan, Feb & March etc. This cannot result in a record month for the client. One week in advance notice must be given. 
5. Platinum Clients can be awarded a 10% discount on the month recorded once a quarter for a record month in account history over 3000 units. This cannot be used in conjunction with the 5 for 4 unit offer once a quarter. 

• NON DISCLOSURE & ETHICS STATEMENT

Service Provider & Client both operate under non disclosure agreements and ethics policy. The service provider and client are committed to not disclosing any internal operations of business including how we work or products that are sold. 

By agreeing to enrol into our service, each party will be responsible for the execution of this agreement.