Frequently Asked Questions
We hope this has answered any of the questions you do have, but if you have any more then don't hesitate to call us for more information.
General
What Does Our Prep Service / Fulfilment Service Do?
For our Prep Service, when you join us, we can then receive your products and ship to Amazon's Fulfilment Centers so that you can sell your products.
For our Fulfilment Service, when you join us, we can receive your products, store them and when you make a sale, we will ship to customers. This means you are able to grow and evolve your business to whichever goals you have.
We are able to support you all the way and take care of all your Prep Service needs and your Order Fulfilment Service needs.
What Is Fulfilled By Amazon (FBA)?
Fulfilled By Amazon is a service provided by Amazon where you are able to sell your products to millions of Amazon's customers. FBA was created to allow Amazon to receive your products and then ship directly to the customer.
Why Would I Need A Prep Service?
By joining our Prep Service you will be able to save so much time every week not having to prep and ship your products yourself. With this spare time you can work on your business to grow it further.
What Is Fulfilled By Merchant (FBM)?
Fulfilled By Merchant is when you are selling products on Amazon however you are responsible for shipping the product to the customer. Having an FBM fulfilment service like us, we will be able to ship your products to customers as we have Royal Mail picking up orders everyday.
Do You Have Security?
Yes. Our warehouse is fully secured using 24 hour CCTV that is cloud based and access remotely at anytime. We have recordings available that are stored in the cloud and we also have a fixed recording system that will record 4 internal camera for 3 months rolling footage.
Do You Have Insurance?
Yes. We have fully insured in our business so that if anything happens, we have everything covered. We are happy to discuss further if you have questions.
What Time Are You Open?
We are open Monday - Friday 9am - 4pm.
Bank holidays we are closed and we will notify you when this occurs.
Can I Come To The Warehouse?
Yes. We have an open door policy for all customers. If you wanted to come see us, just schedule in a time and we are more than happy to see you.
Process
What Happens After I Ship My Products?
We have a highly skilled and experienced team that have now shipped over 2 million units for other sellers.
When your products arrive at our warehouse, your products are checked into your Prep Master Google Sheet and stored in your private shelves for storage.
Once you have enough for a shipment, our team will notify you and work through the whole process 1 on 1 until the shipment is completed and shipped.
Who Creates The Shipments On Amazon Seller Central?
Depending on your membership, it can either be you or us that creates your shipments. Once products have arrived, checked in and stored on your shelves, we will work through our quality control system ensuring all products are prepared to Amazon's requirements.
If you are Gold or Platinum member, we will make this 100% hands free and automated for you.
What If Products Are Damaged When They Arrive?
We are in private 1 on 1 communication with you at all times. The moment deliveries come to the warehouse, they are visually inspected to ensure they are not damaged. If anything is not right, we take photos and talk to you sharing exactly what has happened. We then have the ability for your products to be picked back up and corrected by the supplier.
Do We Need Access To Amazon Seller Central Account?
Depending on your membership, it can either be you or us that creates your shipments.
If we are creating your shipments, we use comply fully with Amazon's policy in you granting us user permissions access. This is done via verified identification process where Amazon will require our teams official identification in the form of a passport.
Once granted, you can limit and control the access we have in your Amazon Seller Central Account. We will only need to manage your Inventory & Shipments. We do not need any other access.
If you are Gold or Platinum, this will be 100% hands free and automated.
What If My Products Do Not Arrive At The Warehouse?
We have a highly skilled and experienced team that have now shipped over 1 million units for other sellers so if something has happened and your products have not arrived, you will be notified right away that your products are still not here. This is also captured and recorded in your Prep Master Google Sheet and we are in communication with you everyday.
Do You Accept Wholesale & Pallets?
Yes.
We have the capacity to ship 1000's of units and shipments every month.
We can accept your pallets and process them as required.
Do You Accept Private Label & Pallets?
Yes.
We have the capacity to ship 1000's of units and shipments every month.
We can accept your pallets and process them as required.
Do You Accept Bundling & Multi-Packs?
Yes. We will carry out any prep that is required for your products.
What Happens On Weekends?
We have a great working relationship with all delivery companies. They will delivery everything Monday mornings for us.
Please schedule all your deliveries the best you can between our open times.
Pricing & Memberships
Prep Service Prices The Same For Any Prep Required?
Yes. We recognised that we wanted to create a simple pricing structure for your business. Depending on your membership, you will only ever pay the same amount for your prep.
Can I Change Membership Later?
Yes of course. We can change your membership when you want. Just talk to the team and we will sort this out for you.
Can I Cancel At Anytime?
Yes. We have a 30 day notice period.
How Many Memberships Do You Offer?
So far we have four different memberships you can pick from that best suits your business needs (Pay as You Go, Silver, Gold and Platinum) and as you get to the professional plans the more bonuses you acquire.
Is There A Minimum I Need To Ship To Be A Member?
No. We are here to support your business. How ever many shipments you want to create, we are here for you.
Is There A Maximum Number Of Shipments & Units?
No. We have the capacity to suit any sized businesses.
Bonuses
What Is The Sourcing List Service?
This is an additional bonus we add for Platinum and above members giving you access to a supply of products Monday - Friday.
What Is Amazon FBA Training Program?
We have program called Online Arbitrage Mastery which you can have access to as a free bonus for up to 30 days.
What Is The Amazon Account Suspension Defence
This is a bonus within the platinum package where we will be able to help you in the case your account gets threatened with suspension.
How Does "Opening Wholesale Accounts" Work?
We have videos to help walk through setting up your foundations. Website, name, story etc. We give our partners all images for our warehouse and details for deliveries. We have tutorials and tips on how to find suppliers using different methods, google, tradeshows, LinkedIn. We have the business strategy plans to help our partners grow their business.
What Are The Business Strategy Plans?
When you enrol to one of our packages you will be entitled to a strategy plan which is where Nathan one of our business development managers will record a video going through the form you filled out and give advice on the answers.
Sign Up
Is There A Sign Up Fee?
There is no sign up fee for our professional plans but for For the Pay as You Go Package there is a sign up fee and the same goes for our Silver Package too.
What Happens After I Enrol?
After you enrol, our team will be in contact with you the next working day to enrol you into our service. You will be contact via email and then invited to our Slack Team.
How Do We Communicate?
We believe communication is a core value of ours and that is why we use an instant messaging service with Slack but we also use the phone. We have an open warehouse policy for customers too. Arrange to visit us at anytime.
How Do I Book A Consultation?
You can book a consultation with one of our business development managers called Lucy and you can do this by going to the top of our page and clicking on the red "Free Consultation" button. This will direct you to a page where you can book a time with Lucy.

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