TERMS OF SERVICE AGREEMENT

The following Terms of Service (the ‚ÄúAgreement‚ÄĚ) is effective at the time of enrolment and all future updates as per agreement.¬†

BETWEEN: Systemise Fulfilment LTD (the ‚ÄúService Provider‚ÄĚ), an organisation existing under the laws of the United Kingdom with its head office located:

Unit 7 Sterling Business Park
Park Farm Road
Foxhills Industrial Estate
Scunthorpe
Dn15 8QP

(All locations within our licensee Operations)

AND:           

You, the client enrolling into our service. 

WHEREAS, the Service Provider is in the business of operations of products and logistics services relating to FBA, 3PL, & 3rd Party Customers. 

WHEREAS, this Agreement contains the Service Provider’s terms of engagement:

NOW, THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties hereto, intending, to be legally bound, agree as follows which are covered entirely by non-disclosure, general data protection regulations and privacy:   

  • SERVICES PROVIDED

Service Provider is prepared to provide the following services to the client: 

Ultimate Partnerships (Platinum X & Ultimate Memberships):

  1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify client in the event of error on supplier behalf. 
  2. 30 days of free storage of the products. Example, if products are healthy to be shipped but it is chosen not to be shipped, a storage charge will be applied based on either volume, individual units or pallet spaces used as per Fulfilment Service terms. 
  3. The service provider is responsible for the shipment creation.
  4. The client adds all products to their seller central and the service provider is not responsible for any pricing of products or selection of products to be shipped. 
  5. Preparation & Shipment of products after labels have been received. 
  6. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
  7. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. .

Platinum X Partnership Bonuses:

  1. All Platinum Partnership Bonuses & Resources 
  2. List of UK Big Brands Wholesale Distributor Contacts
  3. Our Shopify Website Build -  Behind The Scenes At SystemiseDeals.Com For Opening Wholesale Accounts 
  4. Our Kajabi Website Build - Behind The Scenes At SystemiseBrands.co.uk For Attracting Exclusive Brand Deals 
  5. Exclusive Brand Deal Value Report - Negotiate Brand Deals With This Ready To Use Updated Template 
  6. The Perfect System Templates - 15 Ready To Use Business & Operations Management Templates 
  7. Online Arbitrage Master Frameworks - Major Systems, Team Structure, Task List & More 
  8. Optional Integrated & Automated Sourcing, Purchasing & Replenishing Prep Service Mastersheet 
  9. Platinum X Private Group Slack Channel For Masterminding 
  10. Monthly 1 Hour Business Development 1 On 1 Systemise Mentorship
  11. Live Personalised Business Strategy Plan Via Zoom Call 
  12. Warehouse VIP Experience - Private 2 Hour Tour & Experience 
  13. In Person Event / Mastermind Invitation - Automatic Name On Attendees List 
  14. Challenge Invitation - Automatic Name On Any Challenge Member List

Ultimate Partnership Bonuses:  

  1. All Platinum X Partnership Bonuses & Resources
  2. All Platinum Partnership Bonuses & Resources
  3. FBM Platinum Partnership - Hands Free FBM Management 
  4. Systemise Deals Listing - Sell On Our Internal Direct To Consumer Site 
  5. Complex / Unique Bundles Access - Ship Bespoke Products
  6. 10 Day Purchasing Manager Training Program 
  7. 10 Day Growth Manager Training Program 
  8. 7 Day Sourcing Assistant Training Program 
  9. Done For Your Management Reports - Growth & Maintenance
  10. Virtual Assistant Mastery - Secrets To Scale With Virtual Teams 
  11. Hiring Virtual Assistants Secrets - 10 Top Secrets 
  12. Business & Operations Systemisation Mastery - Templates, Training, Event Recordings
  13. Ultimate eCommerce Warehouse Secrets - Scaling To Own Warehouses 
  14. 6 Week Online Arbitrage Challenge Recordings - Start Fast, Finish Strong 

Professional Partnerships (Gold & Platinum Memberships):

  1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify client in the event of error on supplier behalf. 
  2. 21 days of free storage of the products. Example, if products are healthy to be shipped but it is chosen not to be shipped, a storage charge will be applied based on either volume, individual units or pallet spaces used as per Fulfilment Service terms. 
  3. The service provider is responsible for the shipment creation.
  4. The client adds all products to their seller central and the service provider is not responsible for any pricing of products or selection of products to be shipped. 
  5. Preparation & Shipment of products after labels have been received. 
  6. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
  7. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. .

Gold Partnership Bonuses:

  1. One bonus optional use sourcing lists supplies up to sixteen leads per weekday. These are subject to review and no responsibility to service for Clients decisions to purchase or build business upon.These are also subject to change of how offered to our clients.
  2. Business Strategy Plan From Our Business Development Team
  3. The Perfect System 3 Hour Audiobook

Platinum Partnership Bonuses:  

  1. One bonus optional use sourcing lists supplies up to thirty two leads per weekday. These are subject to review and no responsibility to service for Clients decisions to purchase or build business upon. These are also subject to change of how offered to our clients.
  2. Free Systemise Mastermind entry.
  3. 30 days access to online arbitrage mastery. 
  4. Online Arbitrage Master Frameworks - Major Systems, Team Structure, Task List & More
  5. Access To Over 8,000 Archive Potential Profitable Products Lists
  6. Amazon Account Suspension Defence Support With Templates & Resources. 

Starter Partnerships (Pay As You Ship & Silver Memberships):

  1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify client in the event of error on supplier behalf. 
  2. 21 days of free storage of the products. Subject to review based on standard operating procedures. Example, if products are healthy to be shipped but it is chosen not to be shipped, a storage charge will be applied based on either volume, individual units or pallet spaces used as per Fulfilment Service terms. 
  3. The client is responsible for the shipment creation.
  4. The client adds all products to their seller central and the service provider is not responsible for any pricing of products or selection of products to be shipped. 
  5. Preparation & Shipment of products after labels have been received. 
  6. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
  7. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 

Reworking & Forwarding Partnership:

  1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify clients in the event of error on supplier behalf. 
  2. 21 days of free storage of the packages. Example, if products are healthy to be shipped but it is chosen not to be shipped, a storage charge will be applied based on either volume, individual units or pallet spaces used as per Fulfilment Service terms. 
  3. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
  4. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
  5. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 
  6. The client is responsible for all shipping costs with chosen couriers and collection of all orders from the warehouse locations.  

Direct To Customer Orders (FBM, eBay, Shopify): 

  1. Accept and quality control of the products shipped to Service Provider after the safe arrival of orders to our warehouse locations. Not responsible for supplier errors or discrepancies prior to arrival at the warehouse locations. All orders will be checked in as delivered and will notify clients in the event of error on supplier behalf. 
  2. 21 days of free storage of the products. Example, if products are healthy to be shipped but it is chosen not to be shipped, a storage charge will be applied based on either volume, individual units or pallet spaces used as per Fulfilment Service terms. 
  3. The client adds all products to their seller central and the service provider is not responsible for any pricing of products. 
  4. Service provider is not responsible for hazmat products and any other product unable to be sold. The client will be liable for the costs to resolve the issues involved. 
  5. Service provider communication with clients is managed through Slack Monday to Friday from 9am to 4pm. Out of hours may result in no response or delayed response. 
  6. The client is responsible for all shipping costs with chosen couriers and collection of all orders from the warehouse locations. 
  • RESPONSIBILITY¬†

  • Service Provider is not responsible for the ultimate result of Client's businesses. Disclaimer that results in Clients businesses are subjective to many factors not within the control of the Service Provider. Examples, but not limited to, Clients ability to¬†manage business legally, safely & profitably. Amazon, Carriers, Suppliers, Inventory Management and much more are not a responsibility of the Service Provider.
  • Service Provider is not responsible for Clients businesses, legally, financially, and what Clients choose to sell or ship. Service Provider however will always work within the rules set out in law meaning there are restrictive/prohibited products we will not accept. Royal Mail's list of prohibited products can be found here.¬†
  • Service Provider is not legally responsible for client's businesses, their legal obligations and requirements. It is the clients responsibility¬†to ensure they are registered¬†with with required agencies, authorities etc that is related to their operations and manage their own needs/requirements. For example, but not limited to, any form of administrative history, documentation, images, videos and more. The Service Provider recommends to it's clients that management systems are in place for present and future requirements (which includes backups in case of expiry, corruption or damage) and will not be responsible for any gaps in the requirements of the Client.
  • Service Provider is not responsible for orders not delivered to the warehouse. The supplier has responsibility. Suppliers should provide Clients with itemised proven evidence of units being delivered to the warehouse. E.g. not just a photo of a package. The Service provide mastersheets shares all¬†discrepancies that have arrived when team members physically count at the moment of logging in where the packages are actually opened and verified. It is the Clients responsibility to monitor these¬†discrepancies within the period of being able to resolve with supplier. The service provider will not take responsibility for any units not delivered¬†when we have verified the actual units we have opened within the package.¬†
  • Service Providers are not responsible for damages, missing units, missing shipments and shipment creation when shipments are taken by any Carrier (examples but not limited to UPS, DHL, DPD) and on route to Amazon or any destination. This includes any form of return. We give all shipments to carriers when at the time, there are no damages, missing items etc and expect their service to work fully and be responsible / liable for what occurs. We are not responsible for any not working systems and unable to control the care or lack of care of shipments from carriers (example but not limited to, if UPS, DHL, DPD come and scan shipments, we trust their systems are tracking and working correctly. We also expect these services to treat all packages with the care they should. There is no amount of managed or measured protection that can protect us from the carelessness or treated outside our service. We have no control of services outside our warehouse operations)
  • The Service Provider recommends it's clients should have the required management systems, insurances in place such as liability insurance and product value insurance to protect them against any issue that occurs with value of goods.¬†
  • In the event the Service Provider should issue a refund for goods to the Client (At the¬†discretion of the Service Provider) this will only be at the cost at the buy for price by the client by a proven document such as invoice from supplier.¬†
  • Obvious product discrepancies will be highlighted during quality control. Service Providers cannot be held responsible if products are not 100% as described on Amazon or incorrect shipment due to Client‚Äôs sourcing, business management and the store‚Äôs delivery.
  • Service Provider is not responsible for the products and goods sold by the client. The client is responsible for all legal obligations in the marketplace in which is being sold. The service provider is not involved in anyway and therefore not liable for any products/goods shipped and/or sold.¬†
  • Service Provider is not responsible or liable for any sourcing list products and the quality control of these. The client accepts full responsibility for what they choose to purchase. Service provide will always contribute the best possible to support but the final decision and ownership of purchasing decisions are on the client.¬†¬†¬†
  • In the event of¬†cancellation of Client's account, you have¬†60¬†days to remove all products and after this period, the Service Provider will appropriately dispose of the goods. For example, donating to Charities etc.¬†
  • In the event of issues with products, the Service Provider will give instruction on the required actions. After 30 days of inaction, or no response,¬†the Service Provider will appropriately dispose of the goods. For example, donating to Charities etc.¬†
  • At Systemise Fulfilment, we are always working to innovate and be the best service provider possible for all our clients. At times, there will be new products and services created by the Service Provider or requested by client. During these times, new systems and procedures will be designed and implemented to achieve the best outcome as quickly as possible. However, during any form of innovation or new systems, there could be but not limited to delays, breakage, failure, or unforeseen costs that are experienced. During these times, Service Provider is always working with clients. Understanding and patience is appreciated during these times. The Service Provider is not responsible for any negative impact that is experienced while in these times.
  • Service Provider has a maximum liability for any legal claims received¬†of ¬£500 if proven to be at fault with all full and correct evidence. Client agrees to maximum liability and if request is made to increase, contact is made in writing to [email protected]¬†to protect / insure against a higher liability amount.¬†¬†

  • CALCULATION OF FEES AND OTHER CHARGES

  1. Fees of this professional service will be:

 Pay As You Ship Partnership:

  1. A One Time £147 + VAT sign up fee.
  2. Charge of £1.20 + VAT per unit shipped as per Amazon's stated requirement after shipment creation (SKU download/picking list). In the event of requiring additional materials which is not stated on Amazon's shipment SKU download/picking list, additional £1.20 + VAT per unit is charged for additional materials used. For example, if Amazon's shipment SKU download/picking list states poly bag is not required or bubblewrap is not required, but it is known that it is required (plush, fabric, glass item), we will additionally prep for protection & security of the product and additional charge applies. All glass items will be bubble-wrapped, all plush / fabric items will be poly bagged as standard regardless of stated requirement from shipment SKU download/picking list for the security / protection of the product and will be charged additional.
  3. Charge of £3.00 + VAT for each box used to ship client products. 
  4. Charge of £2.00 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the £1.20 + VAT per unit is charged for the preparation and additional materials charge is applicable. 
  5. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
  6. Charge of £1.20 + VAT per unit after storage period is exceeded. 

Silver Partnership:

  1. A One Time Sign Up Fee Of £147 + VAT
  2. A monthly membership fee of £120 + VAT paid on the same day each month automatically at the time of enrolment. 
  3. Charge of £1.00 + VAT per unit shipped as per Amazon's stated requirement after shipment creation (SKU download/picking list). In the event of requiring additional materials which is not stated on Amazon's shipment SKU download/picking list, additional £1.00 + VAT per unit is charged for additional materials used. For example, if Amazon's shipment SKU download/picking list states poly bag is not required or bubblewrap is not required, but it is known that it is required (plush, fabric, glass item), we will additionally prep for protection & security of the product and additional charge applies. All glass items will be bubble-wrapped, all plush / fabric items will be poly bagged as standard regardless of stated requirement from shipment SKU download/picking list for the security / protection of the product and will be charged additional.
  4. Charge of £3.00 + VAT for each box used to ship client products. 
  5. Charge of £1.50 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the £2.00 + VAT per unit is charged for the preparation and additional materials charge is applicable. 
  6. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
  7. Charge of £1.00 + VAT per unit after storage period is exceeded. 

 Gold Partnership: 

  1. A monthly membership fee of £200 + VAT paid on the same day each month automatically at the time of enrolment. 
  2. Charge of 70p + VAT per unit shipped as per Amazon's stated requirement after shipment creation (SKU download/picking list). In the event of requiring additional materials which is not stated on Amazon's shipment SKU download/picking list, additional 70p + VAT per unit is charged for additional materials used. For example, if Amazon's shipment SKU download/picking list states poly bag is not required or bubblewrap is not required, but it is known that it is required (plush, fabric, glass item), we will additionally prep for protection & security of the product and additional charge applies. All glass items will be bubble-wrapped, all plush / fabric items will be poly bagged as standard regardless of stated requirement from shipment SKU download/picking list for the security / protection of the product and will be charged additional.
  3. Charge of £3.00 + VAT for each box used to ship client products. 
  4. Charge of £1 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the 70p + VAT per unit is charged for the preparation and additional materials charge is applicable. 
  5. Charge of 100% costs for clients products and shipments to be returned to them if requested. Handling fee also added for returns.
  6. Charge of 70p + VAT per unit after storage period is exceeded. 

  Platinum Partnership: 

  1. A monthly membership fee of £300 + VAT paid on the same day each month automatically at the time of enrolment. 
  2. Charge of 60p + VAT per unit shipped as per Amazon's stated requirement after shipment creation (SKU download/picking list). In the event of requiring additional materials which is not stated on Amazon's shipment SKU download/picking list, additional 60p + VAT per unit is charged for additional materials used. For example, if Amazon's shipment SKU download/picking list states poly bag is not required or bubblewrap is not required, but it is known that it is required (plush, fabric, glass item), we will additionally prep for protection & security of the product and additional charge applies. All glass items will be bubble-wrapped, all plush / fabric items will be poly bagged as standard regardless of stated requirement from shipment SKU download/picking list for the security / protection of the product and will be charged additional.
  3. Charge of £3.00 + VAT for each box used to ship client products. 
  4. Charge of £1 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the 60p + VAT per unit is charged for the preparation and additional materials charge is applicable. 
  5. Charge of 100% costs for clients products and shipments to be returned to them if requested. Handling fee also applies.
  6. Charge of 60p + VAT per unit after storage period is exceeded.   

Platinum X Partnership: 

  1. A monthly membership fee of £600 + VAT paid on the same day each month automatically at the time of enrolment. 
  2. Charge of 50p + VAT per unit shipped as per Amazon's stated requirement after shipment creation (SKU download/picking list). In the event of requiring additional materials which is not stated on Amazon's shipment SKU download/picking list, additional 50p + VAT per unit is charged for additional materials used. For example, if Amazon's shipment SKU download/picking list states poly bag is not required or bubblewrap is not required, but it is known that it is required (plush, fabric, glass item), we will additionally prep for protection & security of the product and additional charge applies. All glass items will be bubble-wrapped, all plush / fabric items will be poly bagged as standard regardless of stated requirement from shipment SKU download/picking list for the security / protection of the product and will be charged additional.
  3. Charge of £2.50 + VAT for each box used to ship client products. 
  4. Charge of £1 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the 50p + VAT per unit is charged for the preparation and additional materials charge is applicable. 
  5. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
  6. Charge of 50p + VAT per unit after storage period is exceeded.  

Ultimate Partnership: 

  1. A monthly membership fee of £1500 + VAT paid on the same day each month automatically at the time of enrolment. 
  2. Charge of 50p + VAT per unit shipped as per Amazon's stated requirement after shipment creation (SKU download/picking list). In the event of requiring additional materials which is not stated on Amazon's shipment SKU download/picking list, additional 50p + VAT per unit is charged for additional materials used. For example, if Amazon's shipment SKU download/picking list states poly bag is not required or bubblewrap is not required, but it is known that it is required (plush, fabric, glass item), we will additionally prep for protection & security of the product and additional charge applies. All glass items will be bubble-wrapped, all plush / fabric items will be poly bagged as standard regardless of stated requirement from shipment SKU download/picking list for the security / protection of the product and will be charged additional.
  3. Charge of £2.50 + VAT for each box used to ship client products. 
  4. Charge of £1 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon, the 50p + VAT per unit is charged for the preparation and additional materials charge is applicable. 
  5. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
  6. Charge of 50p + VAT per unit after storage period is exceeded.  

FBA Pallets:

  1. Only Platinum, Platinum X & Ultimate Clients are eligible for Pallet Shipments. A monthly membership fee as shown paid on the same day each month automatically at the time of enrolment. 
  2. Charge of  per unit for 1 set of materials. 1 polybag, 1 bubble wrap, 1 label as per membership level. Additional per unit charged for additional materials used as per membership level. Partner is required to request review to Service prior to ordering units inbound. In the event of ordering inbound and requiring additional prep without prior service review, invoices will include additional prep charges if applicable. 
  3. Charge of 70p + VAT per case label.
  4. Charge of £1.50 + VAT for each new case box used. 
  5. Charge of £15 + VAT for each pallet completed for pallet wrapping and 4 pallet labels. 
  6. The client is responsible for the charges for the chosen carrier to deliver the pallets to Amazon’s Fulfilment Centers.
  7. Before any bill is sent to Client, the Service Provider responsible for the matter will review it to ensure that fees and other charges are appropriate.   

Forwarding Service:

  1. A One Time Sign Up Fee Of £147 + VAT.
  2. A monthly membership fee of £50.00 + VAT paid on the same day each month automatically at the time of enrolment. 
  3. Charge of £5 + VAT per simple package shipped (simple forwarding - application of shipping label).
  4. If in-depth inspection is required for items to be forwarded, this will be covered in a full membership plan and charged per unit. Not covered by forwarding. 
  5. Charge of £2 + VAT per Amazon return and inspection. If a client is able to send a unit back to Amazon at the membership pricing.
  6. Charge of 100% costs for clients products and shipments to be returned to them if requested. 
  7. Charge of £5 + VAT per unit after storage period is exceeded. Forwarding is 21 days free storage.
  8. Forwarding invoice to be settled by client before shipment is picked up outbound by carrier leaving warehouse.  
  9. Forwarding charges apply for all packages after inbound delivery. This means either forwarding to Amazon FBA or forwarding to any other location (This includes collection of packages by any carrier) 

Partnered Carrier Services (DHL / DPD / Other Services):

  1. Systemise Fulfilment is always working to provide solutions for its partners/clients which may result in partnered carriers services being offered such as, but not limited to, DHL, DPD etc. In the event a partnered carrier being required by the partner/client, Systemise Fulfilment will present it's solution for the optional use of the partner/client. 
  2. In the event of using the suggested solutions, the partner/client, will be liable for all payments towards the service presented for the requirement. This will be ensuring the invoices are paid for DHL services, DPD services and other carrier services used. Systemise Fulfilment has a duty to keep it's accounts upstanding with our carrier partners. The partner agrees to settle all invoices and payments required to Systemise Fulfilment when required. The invoices received by carrier suppliers are confidential and named for Systemise Fulfilment to settle. This means, the client will receive the invoice from Systemise Fulfilment and not the carrier i.e DHL, DPD etc. These invoices will contain confidential information that are not required by law to be disclosed to any party other than internally, accountant and any governing bodies. 
  3. In the event of using Systemise Fulfilment exporting services with DHL, the partner/client, confirms / approves all shipments that are completed by Systemise Fulfilment and accepts liability for the charges that may occur. As partners/clients have legal responsibilities for their businesses, It is suggested that partners/clients has systems in place to manage their administration. Examples are duties and taxes. Systemise Fulfilment is not responsible for any damages, customs, duties, taxes, or any additional costs experienced.  
  4. Alpha & Beta processes maybe applicable as per the section explanation below. 
  5. Invoice payments are due on receipt and will be generated every 1st and 15th of month. In the event of late payment, late payment charges maybe applied and suspension of services. 
  • ANY OTHER CHARGES

    1. Items will be subject to review that are heavy items at above 3kg, large items at above 30cm, high valued items at above £50 sell for price, or bespoke / complex preparation requirement. Please speak to us about your requirements. These items will be subject to increased fees.

    2. Payment by card checkout link maybe given as option if requested. A processing fee of 5.5% will apply (subject to change)
    3. 
    In the event of requiring additional materials which is not stated on Amazon's shipment SKU download/picking list, additional prep unit is charged for additional materials used. For example, if Amazon's shipment SKU download/picking list states poly bag is not required or bubblewrap is not required, but it is known that it is required (plush, fabric, glass item), we will additionally prep for protection & security of the product and additional charge applies. All glass items will be bubble-wrapped, all plush / fabric items will be poly bagged as standard regardless of stated requirement from shipment SKU download/picking list for the security / protection of the product and will be charged additional.
     4. If service provider processors units for clients through inbound and processing but for a reason that the item is not shipped, requested by client, issue with item etc, the units will still be charged at membership pricing.
    5. If client requests service provider to conduct a deep investigation into inbound orders, service provider will add an additional charge starting at £5 + VAT. Subject to review and Service Provider will quote based on work requirements. 
    6. Inbound charge of £30 + VAT will incur if inbound pallet orders arrive without order details / having to hand remove all packages due to logistics / delivery company not fit for correct unloading with a forklift/pallet stacker. 
    7. Inbound delays including Orders not on mastersheets or ASINs not listed on Amazon will be subject to a charge starting at £1 + VAT & subject to review. This is the same as Amazon Returns as the Service Provider must take the time to send photos / messages to remind Clients to follow processing systems. If no progress in resolving these delays is experienced, the Service Provider will subject the client a "delay charge". This could be in the form of pause of shipments, or direct invoices being generated.
    8. An additional waste disposal charge will apply if you request us to dispose of any orders & products. This will start at £10 + VAT however it will be subject to volume of the waste you are requesting to dispose. 
    9. Service Provider will review any request for any investigations required or requested for Clients business. In the event of an investigation, any work requested results in taking longer at 60 minutes, Service provider will add additional charge of £19.95 per hour throughout the course of the investigation. 
    10. We are able to carry out work requests outside of membership plans however Service Provider will add an Administration Charge of up to £29.95 to complete the work.

    11. For USA Shipments working to over 19kg weight restriction, the final box units that do not make this weight will occur an additional 10p + VAT charge per units. 
    12. For Partners/Clients that request "Country Of Origin", this will incur a 10p + VAT charge per ASIN required and a £29.95 + VAT administration charge for setting up account for this request of work. 
    13. Handling/Return Fee Applies for all store returns or requests to ship products back to Partners/Clients. This is charged as a forwarding fee or complex forwarding fee. (Systemise Fulfilment can review this fee based on work and admin required)
     
  • BILLING ARRANGEMENTS & NON PAYMENT¬†
  1. Invoicing occurs at the beginning of each month with the description of work performed during the previous month. 
  2. Invoices are payable within 14 days of the date of the invoice. 
  3. In the event of no payment received, the Service Provider will pause all shipments until invoice is settled. 
  4. If payments are not received by due date, a late payment charge of £35 will incur.
  5. If payments are not received by 14 days after due date, a late payment charge of £90 will incur.
  6. In the event of a Partner of our service being within 1 month of our service and first period of work amounts to over £500 within the first invoice, the service will generate this invoice to be settled prior to the release of the shipment. 
  7. Monthly memberships payments are applicable for payment even in the event zero use of our service. Example, in gym memberships, you are applicable to pay even if you do not go to the gym. Notice period for downgrades and cancellations are applicable.  
  8. Any refunds applied to Client's accounts are in the form of credit notes.
  9. For digital product sales, we are unable to offer a refund until we have worked fully to support your use of this product with our technical team. In the event we are unable to resolve your issue, only then will you be eligible for a refund in the form of credit. We are unable to return the digital copy after download and therefore no refunds with digital products are offered. By purchasing, you agree to this terms of sale. 

  10. In the event of a non membership payment or incorrect invoicing discovery, such as memberships have not been getting paid for the history of service provided, all eligible Clients payments should be made to make account up to date. This would be for example, failed payments, expired card details, incorrect invoicing that covers existing membership, memberships marked as inactive on payment provider and other scenarios preventing payment collection. 
  11. In the event of additional failed payment after reminders being sent, Service Provider will charge Clients agreed saved card details to the amount outstanding. If still unsuccessful, Service Provider will provide details to Debt Collection Partner and details involved which could result in contact to Client. 

  • INVESTIGATIONS & CLAIMS

    Service Provider will always support it's clients/partners regarding any investigations or claims (subject to potential administration charges) however it is required that clients/partners comply with the following in order for Service Provider to achieve the desired outcome:

    Clients/partners should report and notify for investigations and claims within 21 days of reported delivery date. Outside of this window can result in unsuccessful claims due to a number of reasons such as outside of historical CCTV footage* timelines. *CCTV Footage is dependant on location for availability it is the clients responsibility to enquire which location has CCTV available.


    Clients/partners investigations can only begin when the processes and systems have been fully completed with any other entity involved in such investigation/claim. For example, Amazon have completed all their processes that allows Service Provider to investigate correctly from a verified starting point. It is impossible to complete an investigation to Systemise standards without the correct and up to information. 

    Clients/partners should make purchases from suppliers through verified accounts instead of through guest checkouts. This allows clear recorded history of purchase orders where as guest check outs presents no evidence of purchase being completed. In the event of using guest checkouts, this could void Client claims due to insufficient supportive evidence. Requests for evidence could include proof of transaction leaving bank account / credit account. 


    Clients/partners should provide clear evidence from suppliers that the exact and specific proof of delivery shows the order in question to our proven warehouse locations. Any proof of delivery from suppliers that is a group photo of many packages or another warehouse location can result in unsuccessful claims as suppliers are known for not delivering orders and just taking a photo of a group of packages. 

  • REQUEST FOR FEE DETAILS & REMAINING WORK ESTIMATE

    Service Provider will provide upon request the itemised details of the work, fees, and costs incurred so far and an estimate of the work, fees, and costs payable to complete the matter. We are able to carry out work requests outside of membership plans however Service Provider will add an Administration Charge of up to £29.95 to complete the work.

  • APLHA & BETA TESTING FOR NEW PRODUCTS & SERVICES¬†

    At Systemise Fulfilment, we are always working to innovate and be the best service provider possible for all our clients. At times, there will be new products and services created by the Service Provider or requested by client. During these times, new systems and procedures will be designed and implemented to achieve the best outcome as quickly as possible. However, during any form of innovation or new systems, there could be but not limited to delays, breakage, failure, or unforeseen costs that are experienced. During these times, Service Provider is always working with clients. Understanding and patience is appreciated during these times. The Service Provider is not responsible for any negative impact that is experienced while in these times. 

  • TERMINATION BY¬†PARTNER (CUSTOMER, CLIENT)
  1. Clients may terminate this agreement by giving the Service Provider a written notice¬†60 days before and will be liable for all work fees incurred up to that time. If a client does not provide such a notice, they will be obliged to pay all fees for work done and for other charges incurred. This should be via Slack & support email at [email protected]. If notice cannot be proven in writing, Service Provider & Client agree that notice was not received and payments should be made.
  2. Clients may terminate free trial offers before the end of the agreed trial period by providing written notice before or on the final day of trial.¬†If a client does not provide such a notice, they will be obliged to pay all fees for work done and for other charges incurred including first month of membership. This should be via Slack & support email at¬†[email protected]. If notice cannot be proven in writing, Service Provider & Client agree that notice was not received and payments should be made.¬†¬†
  3. Clients may terminate Fast Track offers before the 3 months discounted period has ended by providing written notice before or on the final day of the 3 month fast track period. This will incur a Cancelation fee based on which Fast Track plan you enrolled. For Fast Track UK / Fast Track Fulfilment this is ¬£200 ex vat for Fast Track International this is ¬£350 ex vat. Before the end of the 3 month fast track you can request a review and if agreed by Systemise Fulfilment a stepping stone plan can be introduced to support instead this offer is made by Systemise Fulfilment if no agreement can be made the cancelation fee still applies. After the discounted Fast Track period your plan will automatically enrol into the full price plan. After the discounted period of 3 months Clients may only terminate this agreement by giving the Service Provider a written notice¬†60 days before and will be liable for all work fees incurred up to that time. If a client does not provide such a notice, they will be obliged to pay all fees for work done and for other charges incurred. This should be via Slack & support email at¬†[email protected].¬†If notice cannot be proven in writing, Service Provider & Client agree that notice was not received and payments should be made.
  4. Annual subscriptions are optional by Client to take advantage of annual savings discounts. Client has 30 days from date of annual subscription sign up to cancel the annual subscription where client will have option to reverting to monthly membership if wished. After 30 days of annual subscription sign up, there is no refund for remaining payments or unused months. Service Provider can choose keep remaining months as credit for future use if desired. 
  5. For Annual Subscription 60 days notice is required if wishing to cancel. At the end of Annual subscription the offer of an extended annual subscription will be offered if this is refused this will move to monthly for the same membership until 60 days notice is given. 
  6. After notice of cancellation of Client's account, you have 60 days to remove all products and after this period, the Service Provider will appropriately charge any further incurred charges including membership, and/or disposal the goods if not actioned. For example, donating to Charities etc.  
  7. In order to finalise client's accounts and ensure termination is completed to full closure, any outstanding invoices must be settled before the release of any final inventory within Systemise Fulfilment warehouses. In the event of outstanding invoices, client should settle on due dates. In the event of no payments, Systemise Fulfilment will pass onto financial / credit agency for the recovery of final outstanding invoices, which could incur credit implications. You can learn more here with verified agency used, Credit Safe, https://www.creditsafe.com/. 

  • TERMINATION BY SERVICE PROVIDER

Service Provider may terminate this agreement and stop acting for client if:  

  1. Client does not comply with this Agreement. 
  2. Service Provider forms the opinion, on reasonable grounds, that mutual confidence and trust do not exist between both parties. 
  3. If Client does not ship any products in 30 days period. 
  4. Service Provider believes on reasonable grounds that, by continuing to act for Client, it may breach the professional conduct rules which are binding upon professionals in the industry.
  • BONUSES, INCENTIVES, REWARD SCHEMES & LOYALTY PROGRAMS¬†

Service Provider is in control of any new program that it decides to offer clients. 

  1. Platinum Clients can utilise a 5 for 4 unit special offer once a quarter where Q1 is Jan, Feb & March etc. This cannot result in a record month for the client. One week in advance notice must be given. 
  2. Platinum Clients can be awarded a 10% discount on "shipped units only" in a single month where a record shipping month has been achieved. Only applicable once a quarter for a record month in account history over 3000 units meaning that if a record single month of January is equal to 3,000, February is equal to 3,500, and March is equal to 4,000, only the first on January is eligible. The new record is then 4,000 going into Q2. This cannot be used in conjunction with the 5 for 4 unit offer once a quarter. 10% of units will be discounted on the invoice.
  3. No scheme can be used in conjunction with any other benefit that results in compounded discounts and benefits. This includes agreed discounted pricing for any work carried out. In the event of any agreed discounted works carried out, no bonuses can be used, Record Month, 5 For 4 Week etc. 
  4. If bonuses are not used, these cannot be backed up to previous time periods. If you miss Q1's bonus for example, you cannot use 2 sets in Q2. Clients responsibility to notify and work with Service Provider.

The bonuses, incentives, reward and loyalty programs can be updated and modified by Service Provider at any time. 

  • SYSTEMISE FULFILMENT AFFILIATE PROGRAMS

General Affiliate Program (Available For All)

  • Earn 10% Passive Monthly Commission
  • 90 Day Affiliate Tracking Link
  • Exciting Leaderboard and Competition
  • Access All Affiliate Marketing Training
  • Powerful, Trusted, & Proven Service Globally¬†
  • High Conversions Via Consultation Calls

Official Systemise Seller Program (Available For Platinum X, Ultimate & Inner Circle Only) 

  • Official Seller Fee Paid Every Month when signed On To Team Systemise¬†
  • Free Hoodie & T-Shirt Merchandise¬†
  • Exclusive¬†Systemise Seller Accelerator Pack
  • Earn¬†20% Passive Monthly Commission
  • Endorsed¬†In YouTube End Credits
  • Endorsed Services¬†In YouTube End Credits
  • Special Appearances In YouTube Content
  • Special¬†Visit To Systemise Fulfilment Headquarters¬†
  • Not Applicable When No Longer In Partnership

Learn More Here:
https://www.systemisefulfilment.co.uk/affiliates 

Affiliate Terms & Conditions Apply Here: 
https://www.systemisefulfilment.co.uk/affiliate-terms-of-partnership 

  • NON DISCLOSURE, GDPR PRIVACY & ETHICS STATEMENT

The Service Provider & Client both operate under non disclosure agreements and ethics policy which covers General Data Protection Regulation.

The service provider and client are committed to not disclosing any form of information or data referring to any part of partnership. This covers but not limited to inventory, administration, documentation, sensitive data, invoicing agreements and others. 

The service provider is committed to serving the client for the long term success of the relationship meaning the Service Provider would never do anything to risk this relationship.

The service provider will never disclose confidential details of other clients in the service.

The client will never disclose any confidential details to anyone outside their legal team.

The Service Provider and Client understands and agrees that Amazon is an open platform that reveals details of products, sellers and businesses which makes Amazon accessible to millions of customers and sellers around the world meaning that the Service Provider cannot manage or control this. However any form of internal work and operations is as much as reasonable practicable kept confidential. 

The Service Provider will continue to work and develop indefinitely confidential systems.

The Service Provider recommends to all Clients if protection of products and brands are desired, Amazon provide the Brand Registry option to support Clients protect their products from other sellers. 

If in the event concerns are raised or information is brought forward to the Service Provider, the Service Provider will investigate fully to determine the facts. In the event of any form of non-disclosure, confidential information or privacy is broken, actions can be taken to rectify the issue. In the event the Client shares confidential information to outside parties not involved in their own agreement (for example, on social media, on public networks, in private networks or referrals), the Service Provider has the right to null/void the agreement and remove any form of special service agreement that was in place which could result in the backdating of the agreement to starting date. 

Privacy Policy can be seen here and is applicable also apart of our Terms of Service. https://www.systemisefulfilment.co.uk/privacy-policy 

By agreeing to enrol into our service and continue to participate in the partnership, each party will be responsible for the execution of this agreement. Your email address will be added to our list for the purpose of sharing insights of the service, useful materials and potential future marketing materials.